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Privacy Policy

This Privacy Policy describes information that may be processed when you visit Canceria’s website, use its digital services, submit information, or communicate through a Canceria feature.

1. Information That May Be Processed

Depending on how you use the Services, information may include:

  • Contact details, such as your name, email address, country or region, and other details you choose to provide.
  • Account and profile information used to provide access to member areas and resources.
  • Information submitted for Cancer Case Review, an application, a support request, or another service. This may include age, diagnosis, treatment history, symptoms, goals, questions, and other health information.
  • Medical records, images, reports, and other files submitted through a supported feature.
  • Messages and other information sent through forms, visitor chat, email, or support channels.
  • Payment or membership-request information where a paid service is used. Payment details may be handled by a relevant payment provider.
  • Technical and usage information, which may include pages viewed, interactions, approximate visit times, referring pages, browser and device information, IP address, general location information, and service-performance or security logs.

Canceria may receive health-related information that you provide or are authorized to provide. Do not submit another person’s information unless you are legally permitted to do so. Provide information reasonably relevant to your request.

2. How Information May Be Collected

Information may be provided directly by you, collected through website functions and technical logs, or received from providers involved in a requested interaction. The website may use cookies, local storage, and similar technologies for functions such as authentication, accessibility preferences, analytics, performance measurement, and security. Technologies in use may change as the Services change.

Browser settings may allow you to restrict some cookies or local storage, which may affect website or account functions. The technologies used and any choices available depend on the feature, deployment, and applicable law. Where applicable law requires notice, consent, or another choice for a technology, Canceria will follow that requirement.

3. Purposes

Information may be used, as relevant to your interaction, to:

  • Operate and maintain the website and requested Services.
  • Receive, assess, and respond to Cancer Case Review submissions and other requests.
  • Provide access to accounts, member resources, support, and any separately agreed service.
  • Communicate about a submission, account, payment, security matter, or service change.
  • Send optional research or promotional communications where subscribed or otherwise permitted by applicable law.
  • Understand website use and improve content, accessibility, performance, and reliability.
  • Prevent abuse, investigate security or technical issues, and protect the Services and users.
  • Meet legal obligations and establish, exercise, or defend legal claims.

Private case information and medical records are processed for requested services as described in the Terms of Use and any service-specific notice. The service-processing permission does not by itself authorize public, promotional, or testimonial use of that material. Any separate public use of case material is subject to the permissions and legal requirements applicable to that use.

The legal basis and any additional condition required for processing depend on the information, purpose, and law applicable to the processing. Where applicable law requires a legal basis, a condition for health information, notice, or consent, information will be processed only as permitted by that law.

5. Sharing and Service Providers

Information may be made available to providers involved in operating or delivering the Services, including providers of hosting, databases and file storage, email delivery, analytics and performance measurement, security, anti-abuse, and technical infrastructure. Information may also be disclosed to professional advisers, public authorities where required or permitted by law, or a successor involved in a transfer of relevant operations, subject to applicable law.

Specific providers, their roles, and processing locations depend on the Services and deployment in use. Third-party websites and services have their own privacy practices. This Policy does not describe information collected directly by a third party when you leave Canceria’s website or use a separate third-party service.

6. Marketing and Service Communications

Canceria may send communications needed to respond to a request, operate an account or service, or provide service information. Optional research or promotional messages are separate from those communications. Use the unsubscribe or opt-out instructions included with an optional marketing or research message, where available. Any opt-out right required by applicable law remains unaffected. Opting out does not stop necessary service communications.

7. Retention

Retention periods may vary by information type and purpose. Information may be retained while needed to provide a requested service, operate and protect the Services, maintain records, resolve disputes, enforce agreements, or meet legal requirements. No single retention period applies to all records. Applicable law may require deletion, restriction, or continued retention in particular circumstances.

8. Security

No website, internet transmission, or electronic storage method can be guaranteed completely secure. Do not send information through a feature unless it is appropriate for your request, and avoid including information that is not needed. This Policy does not guarantee that a particular system or transmission method is risk-free. Mandatory duties under applicable law remain unaffected.

9. International Processing

Depending on provider configuration, information may be processed in a country other than the country where you are located. Processing locations and any safeguards that apply depend on the provider, service, and applicable law. This Policy does not represent that a particular transfer mechanism applies to every transfer.

10. Privacy Requests

Depending on your location and applicable law, you may have rights concerning personal information, such as rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. The availability and scope of any right depend on applicable law and its exceptions. Nothing in this Policy creates a right beyond applicable law or a separate agreement.

To submit a privacy question or request, use the contact method in Section 14. Information reasonably necessary to identify relevant records and verify authority to make a request may be requested. Applicable legal deadlines and exceptions govern the response.

11. Children

The Services are not intended for independent use by anyone under 18 or below the age of majority in the relevant jurisdiction, whichever age is higher. A person below that age may use a feature involving personal or health information only with the involvement or authorization required by applicable law. A submission may be declined or stopped where age, authority, or consent requirements are not met.

Canceria may link to third-party websites, publications, or services. Canceria does not control and, to the maximum extent permitted by applicable law, is not responsible for their content or privacy practices. Review the relevant third party’s notice before providing information to it.

13. Changes

This Policy may be revised as the Services, practices, or applicable requirements change. The current version and its update date will appear on this page. Where applicable law requires notice or consent for a change, that requirement applies.

14. Contact

For questions about this Policy or a privacy request, contact Canceria at info@canceria.com.

Privacy Policy | Canceria | Canceria